FAQs

1. General Questions

What is Zureli?

Zureli is a website that acts as a global marketplace and search directory linking manufacturers and distributors of environmentally friendly building and construction products and services with customers and industry stakeholders. The Zureli website also offers a user-friendly community forum where like-minded people can post information, add comments, view events, receive news and other relevant content and discuss and find solutions to sustainable issues.

For more information, visit our About Us page.

 

How Do I Create an Account?

Visit “How It Works” page to get your detailed instructions to set up your account.

 

How Do I Edit My Profile?

Visit “How It Works” page to get your detailed instructions to set up your account.

 

How Do I List a Product / Service?

(Only relevant for Company Accounts)

Visit “How It Works” page to get your detailed instruction to set up your account

If you have any problems or need help listing your product and / or service, please contact us at info@zureli.com

 

What Type of Product / Service Can I List?

Zureli is an eco-platform and accordingly, we encourage products and services that have been certified by credible and recognised third party certifiers to be listed on our site.

However, we are willing to consider your product / service as being “self-certified” as a green/eco-friendly item provided you adhere to our terms and conditions and are willing to provide us with information to support your claims.

We reserve the right to review and remove any product / service that does not adhere to our standards.

 

How Do I Share Information on Zureli?

Visit “How It Works” page to get your detailed instruction to set up your account.

How Do I Find Eco-Friendly and Green Products / Services with the Zureli platform?

Browse Zureli’s directory of green building products and services by category from the home page key categories menu or use the search bar which can be found on each page for a more tailored search. You can filter through various sub categories if you are looking for a product.

 

2. Memberships

I Have Lost or Forgotten My Password. How Can I Retrieve It?

If you have forgotten your password, you can request for this to be sent to you by email by clicking on “Forgotten Password?” on the Log In page.

If you no longer have access to the e-mail address associated with your account, please contact us at mailto:info@zureli.comto reset your password.

You can change your password anytime when you are logged in through your profile settings page.

 

How Do I Renew My Zureli Membership?

If you have cancelled your account and want to re activate it, you can just go on the account tab in your settings and sign up for a new package.

 

How Do I Cancel My Subscription?

To cancel your subscription, just go to your name drop down menu on the top right hand of your screen and click “Manage” your settings. On your account page, there is a view button next to “Subscription”. You will have the option to edit your card details or cancel your subscription. There is a “cancel subscription” button next to the information relating to your confirmed subscription receipt.

 

How Do I Receive Notification of New Zureli Content?

When there is breaking news, service updates or other pertinent information in relation to our site and services, we e-mail Zureli newsletter subscribers with fresh content.  Sign up here.

 

How Do I Contact Zureli?

You can contact us through our Contact Us page

Or if you prefer emailing us directly please email us to the following emails:

For support please email us at mailto:info@zureli.com

 

3. Technical

What Browsers are Supported by Zureli.com?

Zureli officially supports Google Chrome, Firefox, Safari and Internet Explorer. If you are having trouble viewing content on our site with any of these browsers please let us know. Users of older browsers are encouraged to upgrade their browsers for a more secure and enjoyable experience (both on our site and in general).

 

I am Having Trouble Viewing a PDF I Downloaded from your Web Site. What Should I Do?

First make sure you are using the latest version of Adobe Reader. We do not officially support older versions of Adobe Reader or other PDF viewing software. If you have confirmed you are using the latest version of Adobe Reader but are still having trouble, please contact us at mailto:info@zureli.com